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PC3365

Sales Support Officer

Type: Permanent
Location: Antrim
Salary: £19500

On behalf of our client, a growing Northern Ireland based organisation, we have an exciting new opportunity for an experienced Administrator to join their Sales Support team in their Antrim based office.

You will need:

·Minimum of 5 GCSE’s at Grade C or above (or equivalent) to include Maths & English

·Strong administration experience

·Highly organised and able to work on own initiative

·Strong attention to detail

·Ability to process large volumes of information quickly & accurately

·Ability to meet deadline in a pressurised environment

·Excellent communication skills (written and oral) in dealing with internal and external relationships

·Proven ability to organise tasks, work with schedules and manage workload whilst remaining focused on team goals

·Due to location it is advisable, applicants have access to their own mode of transport although this is not essential.

Hours of work are Monday to Thursday 8.30am- 5pm and Friday 8.30am – 3.45pm (37.5 hours). This is a fantastic place to work with a great environment, a fantastic range of benefits and free parking.

The Sales Support Officer can expect a starting salary of £19,500 and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and progressive roles.

 

Benefits include:

·Health Insurance- PHI available after 26 weeks of absence, 75% of basic salary for up to 60 months (subject to acceptance by insurers)

·Sickness Absence- After 12 months service, 26 weeks at full pay, 26 weeks at half pay (subject to medical certification)

·Maternity Leave- 26 weeks full pay, Statutory Maternity Pay thereafter

·Paternity Leave- 5 days full pay and up to 2 weeks SPP

·Employee Assistance Programme

·Gym Subsidy

·Subsidised Eye Care

·Health Care- Annual ‘MOT’ Health checks & flu jabs.

·Long Service Awards

·25 days holiday plus 10 stats and 2.5 company days

·Free parking, tea, coffee, coffee dock and breakout area, regular staff events & wellbeing activities

 

Reporting to the Sales Manager, the Sales Support Officer will assist with lead allocation /follow up and project scheme administration within the Domestic sales team. The post holder will play a key role in providing administrative resource to the Residential Sales team. The post holder will work closely with a number of internal departments to ensure timely completion of tasks whilst delivering 1st class customer service to customers.

 

Duties

·Assist the Tariff Sales Manager with connection administration, ensuring the highest standards of customer service during the connection process

·Assist with project scheme administration, maintaining accurate records and ensuring compliance at all times

·Audit lead allocation ensuring agreed times frames are adhered to and customer contact updated

·Review connection paperwork to ensure it is completed accurately in line with agreed processes

·Day to day interaction with Customer Advisors and Installers, monitoring appointment outcome and Installer follow up

·Liaise with the installer network, to ensure the highest standards of customer service during the connection process and accuracy of paperwork provided

·Gain thorough knowledge of the connection process, market procedures and ensure compliance within the Tariff Sales Team

·Ensure compliance with regulation and market procedures in relation to customer connections

·Proactively identify any jobs exceeding standard timescales and investigate for possible resolution

·Deliver improvements through process review, actively identify process or data anomalies

Further details are available to applicants. To express an interest please send your CV to Patricia in by clicking on the link. All applications will be treated in the strictest confidence.

 

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

 

 

Key Skills

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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