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PC3338

Planning Team Customer Advisor

Type: Permanent
Location: Belfast
Salary: £16800+

On behalf of our client, a Top 100 Northern Ireland Company, we are seeking an experienced Customer Advisor to join their Planning Department based in Greater Belfast. (Free bus from the city centre is offered for employees as well as free car parking).

This is a full time, permanent role, working 37 hours per week Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm. There will be one late night between Monday and Thursday until 7pm and the Advisor can either choose to start at 8.30am in which case they will be paid overtime, or start at 10.30am on that designated day.

The Customer Advisor earns a basic salary of £16,800 plus any overtime. The company also offers a great range of benefits and development opportunities.

 

 

You will need:

 

·        A minimum of 5 GCSE’s (or equivalent) grade C or above including Maths and English.

 

  • At least one year’s relevant administration experience within a customer services environment.
  • Experience dealing with high volume telephone enquiries within a customer services environment.
  • A good articulate communicator.    
  • Excellent working knowledge of Microsoft Office products, particularly Microsoft Excel and Word.
  • Excellent organisational skills.
  • Excellent analytical skills.
  •  Excellent problem-solving skills.
  • Complaint handling experience is desirable.

 

The Customer Advisor will be responsible for the provision of general administrative support responsible for verifying and auditing sales and operational paperwork, planning connections to the company network, updating company asset systems and assisting in failure management for jobs issued to the construction partners.

Planning Department Customer Advisor Duties include:

  • Assist in primary contact for inbound telephone calls in respect of gas emergencies, connection sales opportunities, job updates and other business-related enquiries.
  • Responsible for verifying and auditing owner occupier sales and operational paperwork, updating customer information into company systems and utilising diary and resource systems.
  • Responsible for the planning of connections to the company network.  Contacting customers to plan jobs and liaise closely with construction partners and outside agencies, and deal with any enquiries relating to the construction activity.
  • Drafting of connections letters, information packs and maintaining activity reports associated with owner occupier and commercial planning.
  • Assisting as with failure management of network construction activity. Issue the daily whereabouts of work, resolving issues to ensure jobs are dispatched and contacting customers to resolve and inform of any operational issues preventing job completion.
  • Assist in the planning of asset maintenance programmes, utilising company diary and resource systems and processes. 

If you are interested in finding out more about this opportunity, please send your CV in strictest confidence to Patricia in Microsoft word format by clicking on the link.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills





Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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