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PC3018

Part time Customer Advisor

Type: Permanent
Location: Co. Antrim
Salary: See Description

Apple Recruitment is delighted to be recruiting again for their client, a UK wide distribution organisation with a growing team with in a company that focuses on providing a high level of customer care to its growing Market within the engineering sector.  

 

We are seeking an experienced Customer Advisor for a part time position in their Mallusk office. The Customer Service Advisor cover Monday to Friday 12.30 – 5.15pm in a small inbound Customer Service team. This is a unique environment and the Advisor will work in a highly ethical, fast paced but relaxed environment.

 

Applicants should demonstrate experience in a telephone based Customer Service role in a fast paced environment and be highly professional. Experience in of multi-channel communications would be essential- email, webchat etc.

 

Reporting to the Customer Service Manager, the Customer Service Advisor will deal with inbound calls to deal with enquiries regarding products, delivery or to place an order so attention to detail and ability to multi task whilst working to deadlines are essential as well as the ability to provide an outstanding level of customer care.

 

Applicants must demonstrate:

 

  • Previous telephone based experience in a fast paced customer care role.
  • Previous experience using a CRM and Accounts based software systems such as SAGE.
  • Enthusiastic, proactive and flexible.
  • Positive and highly customer service focused.
  • Strong team player and excellent interpersonal skills.
  • Highly numerate and literate.
  • Previous experience using outlook and word.
  • Previous experience of a Trade or DIY environment (Trade Counter, Plumbing supplier, home improvement supplier) would be beneficial.

 

As a Customer Service Advisor, the successful candidate can expect a salary between £18,000 - £22,000 pro rata or £8.39 to 10.25 per hour depending on experience as well as bonus, company benefits and great holidays.

 

Working 23 hours and 45 minutes per week, the hours are Monday to Friday 12.30 – 5.15pm. Due to location, own transport would be advisable.

 

Due to the nature of this role, applicants would need to pass a criminal record check.

 

To apply for this role please email your cv in strictest confidence to Patricia at Apple Recruitment and you will then be contacted to discuss the opportunity.

 

 

 

Key Skills

All applicants will be treated in the strictest confidence.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

 

Please note only applicants that match this criteria can be considered for the role.

 

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Apple Recruitment

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References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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We have a number of job opportunities for Engineers and Trade professionals. Please send your cv to reception@applerecruitment.com

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