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Outbound Customer Service Executive- Mon- Fri

Type: Permanent
Location: Belfast
Salary: See Description

Due to continued growth, we are seeking to recruit Customer Service Executive with experience in an outbound commercial environment on behalf of our Client, a UK wide distribution organisation with offices in the Newtownabbey area.


Reporting to the Customer Service Manager, the Outbound Customer Advisor will work in an office/ small contact center typed environment which focuses on providing a high level of customer care to its growing Market.


  • Pro-actively contact a specific set Customers – current/dormant, on a regular basis, gathering feedback and leads for sales team.
  • Respond in quick professional manner to all enquires for products/pricing.
  • Manage quotation follow up system.
  • Process orders / quotes in an accurate, efficient and effective manner.
  • Responsible for interacting through a ‘Live Chat’ Platform – answering queries, gathering feedback on specific marketing campaigns and proactively engage the online user.


This is a unique environment and you will work in a highly professional, fast paced but relaxed environment. Due to the nature of this environment you will need to pass a criminal record check.


Applicants will need to demonstrate:


  • At Least 12 months’ experience in a busy Outbound/Tele sales role Customer Service or Internal Sales role
  • Secondary Education (Inc. Math’s & English) or equivalent qualification
  • Proven ability to build relationships with customers
  • Experience in pricing and negotiation would be desirable
  • Experience of Live Chat would be beneficial

  • Previous experience using a CRM and Microsoft Office.

  • Enthusiastic, proactive and flexible.

  • Positive and highly customer service focused.

  • Strong team player and excellent interpersonal skills.

  • Highly numerate and literate.


As an Outbound Customer Service Advisor, the successful candidate can expect a salary between £18 - £22,000 pro rata depending on experience plus £2000 bonus, company benefits and excellent holidays and free car parking.


Hours Monday to Friday 8am to 5pm with 45 minutes for lunch. Due to location, own transport would be advisable.

To apply for this role please email your cv in strictest confidence to Patricia at Apple Recruitment Services and you will then be contacted to discuss the opportunity.

All applicants will be treated in the strictest confidence.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.


Please note only applicants that match this criteria can be considered for the role.


Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment


We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O

Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

Latest Headline

3 Part time Customer Advisors sought for a great company in Mallusk. Permanent. Monday to Friday. 12.30-5.15. £8.14-£9.95 per hour. Plus benefits, bonus.

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