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Inbound Customer Advisor- Retentions team

Type: Permanent
Location: Belfast
Salary: £16286.40 per annum


Apple Recruitment are currently assisting in the recruitment process for First Source for Customer Service Advisor(s) (Contact centre) with their media services provider campaign based in Linenhall street, Starting on the 7thof Jan 2019.

The role: Starting on the 7thof Jan 2019, The successful candidates will be fully trained to assist with inbound calls on the retention team for the media provider.

Salary: £16286.40 per annum


Hours: Commencing the 7thof Jan 2019, 3 weeks mon-fri 9-5 training, thereafter Full time hours between Monday - Saturday 9am - 8pm (no Sunday’s)- First source will also provide a free TV package



If you are interested if going forward, you will need to attend an assessment day in December (TBC)

A group activity and short face-to-face interview


At assessment you will need to supply:


· Current passport

· Proof of national insurance number

· Proof of current address


The training: Fully paid, Your classroom training will begin on your first day of employment and will last for three weeks. During training you will be required to work from Monday – Friday 9am-5pm.


You will then have a further three weeks of Academy which will consist of on the job training with intensive support. Please note that shifts will vary during this period in line with rota requirement. Firstsource currently operates business hours from 8am–11pm, 365 days per year. There may therefore be a requirement that you work bank/public holidays.


Please note if you would like to be considered for this role you will need to register with our agency, if you have not already in the last 2 years.



Please email your CV in Microsoft word format to Aoife by clicking on the link below


Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.


Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment


We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O

Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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