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PC3337

Inbound Customer Advisor

Type: Permanent
Location: Belfast
Salary: £16800+

On behalf of our client, a Top 100 Northern Ireland Company, we are have some new opportunities for experienced Customer Advisors to join their Inbound Customer Advisor team based in Greater Belfast. (Free bus from the city centre is offered for employees as well as free car parking).

These are full time, permanent roles working 37 hours per week Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm. There will be one late night between Monday and Thursday until 7pm and the Advisors can either choose to start at 8.30am in which case they will be paid overtime, or start at 10.30am on that designated day.

The Customer Advisor earns a basic salary of £16,800 plus any overtime. The company also offers a great range of benefits and development opportunities.

 

 

You will need:

 

·A minimum of 5 GCSE’s (or equivalent) grade C or above including Maths and English.

  • At least one years’ experience working within a contact centre and dealing with high volume telephone enquiries and/or telephone selling.
  • Relevant administrative experience
  • Excellent IT skills.
  • Ability to work as part of a team and on own initiative without supervision.
  • Ability to multitask various activities.
  • Excellent communication skills including a polite & friendly telephone manner.

Inbound Customer Advisor Duties include:

  • Handle effectively a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers in a challenging and target driven environment.
  • Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints and reported gas emergencies.
  • Updating connection, metering and service information on company systems following incoming calls from ‘operational field operatives. Able to interpret and translate technical information to ensure that the appropriate responses and data capture requirements are initiated.
  • Promoting connection and service sales opportunities achieving personal and team targets for profitable business generation. Including planning appliance repairs/servicing, service work requests and initial gas service connections utilising the diary and resource planning system and processes.
  • General administrative tasks, recording customer complaints and data inputting of sales call reports, service work documentation, completed meter/ service job documents and installer management information. Preparation and follow up of promotional mailings.

If you are interested in finding out more about this opportunity, please send your CV in strictest confidence to Patricia in Microsoft word format by clicking on the link.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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