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PC2946

German Customer Service not call centre

Type: Permanent
Location: Belfast
Salary: £20k+

Apple Recruitment Services are working on behalf of their Client, a global supplier, to recruit German speaking Customer Service Executive to join their multi-lingual Customer Service Team in Mallusk. This is a non-call center environment and hours of work are 8:30 a.m. – 5:15 p.m. Mon – Thurs and 8:30a.m.  – 4:00 p.m. – Friday.

 

Reporting to the Commercial Manager, the Customer Service Executive will be the first point of contact for business to business customers, primarily from the German market. This will give you the opportunity to build relationships and take accountability for resolving queries and issues.

 

  • Enter orders, providing order confirmations, accurate lead-times & delivery schedules to the Customer while liaising with shipping team to ensure accurate delivery times;
  • Liaising with Factories and Production planning to ensure all enquiries are dealt with to the Customer’s satisfaction and all risks are mitigated;
  • Liaise with Shipping regarding loading;
  • Advise Customers of their invoices.;
  • Re-direct technical / quality / credit and all other enquiries as appropriate;
  • Handle sample requests as required, ensuring samples and Literature are efficiently used and distributed to external Sales people and Customers;
  • Advise customers on a weekly basis of customer specific stocks;
  • Keep Account Manager informed of all relevant information on a daily basis;
  • Working closely with sales team and planner to ensure stock levels are correct, and proactively assist in the clearing of slow moving and irregular stock;
  • To help drive Business with new and existing Customers;
  • Occasional Customer visits;
  • Identify areas of possible new products and help launch them onto market;
  • To respond in a quick professional manner to all enquiries for products;
  • Updating price lists and price book maintenance as agreed with Commercial Director and Account Manager;
  • Manage Export documentation – certificates of origin;
  • Log quality complaints, dealing with credit notes in a quick and efficient manner;
  • Record and advise agents commissions and passing relevant information to accounts.

 

Applicants must:

  • be fluent in both verbal / written English & German – another language would be advantageous
  • have excellent administrative and numeracy skills possibly with experience of a busy office environment
  • be educated to degree standard (or A2 level or equivalent with relevant business experience)
  • be IT literate and have experience of a Windows based package including MS Word & Excel;
  • must hold an EU/EEA passport or UK work permit.

 

The Customer Service Executive can expect a Salary of £20k as well as a competitive benefits and appropriate training and development.

 

Kitchen/ Canteen.

Free Car Parking

Child care vouchers.

Gym membership.

Pension

Paid holidays equating to 2.33 days per month

 

This is an excellent opportunity to join a company that has a long and reputable history, offering quality construction products on global scale with a superior level of customer service.

 

 

 

Key Skills

To apply please send your CV to Patricia in Microsoft word format by clicking on the link.

 

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

 

Please note only applicants that match this criteria can be considered for the role.

 

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Apple Recruitment

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References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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