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Customer Service Executive- German

Type: Permanent
Location: Co. Antrim
Salary: See Description

Apple Recruitment Services are working on behalf of their Client, a global supplier, to recruit German speaking Customer Service Executive to join their multi-lingual Customer Service Team in Mallusk.

As first point of contact the German & English speaking Customer Service Executive will:

  • Enter orders into system, accurately and efficiently
  • Provide Order confirmations within a specific timeframe
  • Plan and track orders and advise customer of problems.
  • Liaise with Customers regarding loading and deliveries.
  • Internally liaise with all departments regarding customer enquiries, specifically working closely with planners and shipping department.
  • To respond in a quick professional manner to all enquiries for products and ensure that these are followed up a few days after submission.
  • Ensure we have the right level of stock for the business and ensure slow moving stock and oddities are pro-actively sold on.
  • Credits and Complaints to be dealt with in quick and efficient manner
  • Re-direct technical / quality / credit and all other enquiries as appropriate
  • Ensure samples and literature are efficiently used and distributed to external sales people and customers.

Applicants must:

  • be fluent in both verbal / written English & German
  • have excellent administrative and numeracy skills possibly with experience of a busy office environment
  • be educated to degree standard (or A2 level or equivalent with relevant business experience)
  • be IT literate and have experience of a Windows based package including MS Word & Excel;
  • must hold an EU/EEA passport or UK work permit.

The hours of work are 40 hours per week with an unpaid lunch of 30 minutes. 8:30 a.m. – 5:15 p.m. Mon – Thurs and 8:30a.m. – 4:00 p.m. – Friday

Salary circa £18k plus company benefits and free car parking.

This is an exciting opportunity to join a company that has a long and reputable history, offering quality construction products on global scale with a superior level of customer service. The organisation has a strong Corporate and Social Responsibility policy, are involved with charities and employ over 800 people within Northern Ireland.

To apply please send your CV to Patricia in Microsoft word format by clicking on the link.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment


We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O

Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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