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Customer Service Executive

Type: Permanent
Location: Co. Antrim
Salary: See description

We have a new opportunity for an experienced Inbound Customer Service Advisor to join a Customer Service team based in Mallusk.

Hours of work Monday to Friday 8.30am to 5.30 pm. Due to location, own transport would be advisable although it is accessible by bus.

Essential criteria:

  • Previous telephone based experience in a fast paced inbound customer service role.
  • Experience in of multi-channel communications is essential- email, webchat etc.
  • Previous experience using a CRM and/or Accounts based software systems such as SAGE.
  • Enthusiastic, proactive and flexible.
  • Positive and highly customer service focused.
  • Strong team player and excellent interpersonal skills.
  • Highly numerate and literate.
  • Previous experience using outlook and word.
  • Previous experience of a Trade or DIY environment (Trade Counter, Plumbing supplier, home improvement supplier) would be beneficial.

Applicants must demonstrate experience in a telephone based fast paced, volume telephone based, Customer Service role and be highly professional in their approach to customers and colleagues.

Our Client focus on customer care and promote an environment where every member of staff is valued, supported and given opportunities for development. Due to the unique environment there is a very low turnover of staff.

Reporting to the Customer Service Manager, the Customer Advisor will deal with inbound customer calls- enquiries and process orders as well as Web Chat. Attention to detail and ability to multi task whilst working to deadlines are essential.

The successful candidate can expect a salary between £18,000 - £22,000 depending on experience. The company also provide a good range of benefits and great holidays for their staff.

To apply for this role please email your cv in strictest confidence to Patricia at Apple Recruitment and you will then be contacted to discuss the opportunity.

All applicants will be treated in the strictest confidence.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment


We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O

Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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