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PC3293

Customer Service Executive

Type: Permanent
Location: Co. Antrim
Salary: £20000

On behalf of our client, a global manufacture based Mallusk, we are seeking a Customer Service Executive to join their Customer Service Team. This is a non-call center environment offering a full time, permanent contract with a salary around £20K> (depending on experience) and hours of work are 8:30 a.m. – 5:15 p.m. Mon – Thurs and 8:30a.m. – 4:00 p.m. – Friday.

Applicants will need:

  • have excellent administrative and numeracy skills possibly with experience of a busy office environment
  • be educated to degree standard (or A2 level or equivalent with relevant business experience)
  • be IT literate and have experience of a Windows based package including MS Word & Excel;
  • be fluent in both verbal / written English
  • fluency in another language would be advantageous
  • must hold an EU/EEA passport or UK work permit.

Reporting to the Commercial Manager, the Customer Service Executive will be the first point of contact for business to business customers. This will give you the opportunity to build relationships and take accountability for resolving queries and issues.

  • Enter orders, providing order confirmations, accurate lead-times & delivery schedules to the Customer while liaising with shipping team to ensure accurate delivery times;
  • Liaising with Factories and Production planning to ensure all enquiries are dealt with to the Customer’s satisfaction and all risks are mitigated;
  • Liaise with Shipping regarding loading;
  • Advise Customers of their invoices.;
  • Re-direct technical / quality / credit and all other enquiries as appropriate;
  • Handle sample requests as required, ensuring samples and Literature are efficiently used and distributed to external Sales people and Customers;
  • Advise customers on a weekly basis of customer specific stocks;
  • Keep Account Manager informed of all relevant information on a daily basis;
  • Working closely with sales team and planner to ensure stock levels are correct, and proactively assist in the clearing of slow moving and irregular stock;
  • To help drive Business with new and existing Customers;
  • Occasional Customer visits;
  • Identify areas of possible new products and help launch them onto market;
  • To respond in a quick professional manner to all enquiries for products;
  • Updating price lists and price book maintenance as agreed with Commercial Director and Account Manager;
  • Manage Export documentation – certificates of origin;
  • Log quality complaints, dealing with credit notes in a quick and efficient manner;
  • Record and advise agents’ commissions and passing relevant information to accounts.

The Customer Service Executive can expect a £20000 salary depending on experience as well as a benefits and appropriate training and development.

  • Kitchen/ Canteen.
  • Free Car Parking
  • Child care vouchers.
  • Gym membership.
  • Pension
  • Paid holidays equating to 2.33 days per month

This is an excellent opportunity to join a company that has a long and reputable history, offering quality construction products on global scale with a superior level of customer service.

To apply please send your CV to Patricia in Microsoft word format by clicking on the link.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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