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Customer Service Analyst

Type: Permanent
Location: Belfast
Salary: 20000-22000 + bonus

Due to an internal promotion, we are seeking a Customer Service Analyst to join our client in their Customer Service team in Belfast.

Reporting to the Operational Support Manager, the Customer Service Analyst will be responsible for generating and maintaining statistics to enable the generation of reports that highlight Customer Services performance against its goals; providing recommendations for improvements where applicable and produce business wide reports relating to asset activity and connection targets.

The Analyst will maintain the existing operational procedures for the Customer Service department and assist in process improvements to support, improve and deliver customer service as well as supporting management in delivering customer services training in relation to the introduction of new systems, processes or procedures.

This is a fantastic opportunity join an award winning organisation which employs over 2000 local people across a wide range of jobs. The company have a family-feel culture, where staff go the extra mile to leave a legacy that will be around for years to come.


  • A minimum of 2 years’ experience working in an analytical role

  • Ability to write business processes

  • Experience communicating with internal and external stakeholders in writing and verbally.

  • Demonstrate proven track record in reporting KPI’s.

  • Excellent working knowledge of Microsoft Office products, particularly Microsoft Excel and Word

  • Excellent organisational, analytical, prioritisation and problem solving skills, e.g. able to establishing a clear structure to your work to maximise the best use of your time

  • Maintain high standards of accuracy often when managing multiple tasks or situations

  • Able to develop good relationships with customers, contractors, suppliers and colleagues.

Salary offered is between £20000 and £22000 plus a bonus of between 6 and 9 percent. In addition, the successful candidates can expect excellent company benefits from a contributory pension scheme to free car parking, life assurance; annual health checks; childcare vouchers and on-site canteen as well as a free bus to work to name but a few as well as skill and career development opportunities.

To apply please send your CV to Patricia in Microsoft word format by clicking on the link. Applicants that match the criteria will be contacted to register and complete an application form which must be returned by 4pm Friday 12th April 2019.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment


We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O

Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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