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PC2948

Customer Service Advisor £19K

Type: Permanent
Location: Belfast
Salary: £19063

Due to continued success within the Customer Service department, our client is seeking to recruit a number of Customer Service Advisors to join their city centre based team on 4th June.

This is a rich and varied contact centre role with a difference. Customer Advisors can expect:

  • Dedicated Customer Advisor training (classroom based followed by a ‘Grad bay’) and ongoing development support.

  • An outstanding, fresh environment with plenty of access to natural light and beautiful views.

  • Well-appointed facilities to ensure a comfortable and relaxing environment.

  • Dedicated access areas to online professional skill development courses.

  • A supportive and collaborative management team.

  • Access to activities to support wellbeing, social and personal skills.

  • A genuine opportunity to gain recognition and monetary reward.

We are looking for customer-focused and positive, can-do attitude individuals. Previous technical experience is not required – just bring ambition, proactivity and a knack for problem-solving and they will give you all the training you need to succeed.

As newly appointed Customer Service Advisor you can expect a starting salary of £19,063 as well as a fantastic range of benefits:

  • 32 days holiday

  • Free/discounted services and products

  • Fantastic rewards and incentives.

  • Childcare vouchers

  • Company pension, shares and retirement schemes.

  • Outstanding ongoing training and skill development.

Customer Service Advisors will:

  • Move flexibly between a variety of calls, issues and enquiries

  • Build effective, positive and enthusiastic relationships with our customers

  • Answer queries and resolve issues professionally and sympathetically

  • Showcase services and keep up-to-date with products

  • Deal with a high volume of complex customer contacts

  • Ensure every customer feels valued and satisfied with their experience.

Applicants must demonstrate:

  • A professional telephone manner

  • A genuine enthusiasm for customer service

  • A drive to help every single customer

  • A natural flair for conversation with equally impressive listening skills

  • Capable troubleshooting and problem-solving skills

  • An openness to feedback and confidence working with others.

  • Previous experience in a customer service role.

The organisation promotes a good work – life balance for their employees. Typically a Customer Advisor will work 8.5 hour shift between Monday and Sunday, 7am and 11pm and will receive a shift pattern 5 weeks in advance. Although over time opportunities are available, these are voluntary.

If you are interested in this career opportunity you will need to start the recruitment process as soon as possible.

Applicants can expect pre-employment checks covering a Criminal Record Check, last 3 years referencing (education, employer or benefits) and Proof of eligibility to work in the UK.

 

 

Key Skills

To apply please send your CV to Patricia in Microsoft word format by clicking on the link.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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If you experience any issues uploading your CV, please forward to reception@applerecruitment.com. Thank you

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