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Customer Care Assistant- Billing

Type: Contract
Location: Antrim
Salary: £18662 + GREAT Benefits

On behalf of our client, a top 100 Northern Ireland company, we are seeking a Customer Care Assistant to join their billing department on a 9-12 month contract with possibility of permanent contracts.

Working from their modern, Antrim based office, the Customer Billing Assistant will join a team that provide a first class customer care experience. Hours of work are Monday to Thursday 8.30am- 5pm and Friday 8.30am – 3.45pm (37.5 hours and starting salary if £18662 plus a performance related award and a fantastic range of benefits.

Duties include:


• Answer queries from customers and assist in resolving complaints

• Ensure customers are billed accurately and on time, in line with the Codes of Practice and applicable licence requirements

• Process customer refunds, site works requests and sundry invoices

• Assist with tariff reviews

• Log and follow up on system faults ensuring errors are quickly rectified

• Provide technical support for Customer Services & Sales Departments

• Set up direct debits / BACS / electronic funds transfers/ bank giro credits / customer refunds, including management of budget Direct Debits

• Rectify incorrect accounts

• Provide customers with consumption reports on request

• Processing telephone and online payments

• Assist with customer support projects as required (e.g. typing, mail shots, copying etc.)


You will need:

·Minimum 5 passes at GCSE level Grade C or above (or equivalent) including English & Maths

·Previous experience in customer facing role in a financial environment

·Excellent IT skills with experience in manipulating data on Excel

·Strong written communication and interpersonal skills, with a proven ability to develop relationships across all departments

·Highly motivated with a positive attitude

·Ability to work on own initiative and to prioritise workload


·Familiarity with customer account/billing processes

Further details are available to applicants. To express an interest please send your CV to Patricia in by clicking on the link. All applications will be treated in the strictest confidence.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.


Key Skills

Apple Recruitment

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Apple Recruitment


We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O

Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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