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PC3492

Customer Advisor Mon - Fri

Type: Permanent
Location: Belfast
Salary: £18500

Due to continued growth, our client, a Top 100 Northern Ireland Company, are seeking a number of Customer Service Advisors to join their growing Belfast based team.

This is a full time permanent opportunity, working between 8.30am and 7.00pm Monday to Thursday and between 8.30am and 4.30pm on Fridays, usually working no more than 37 hours per week. There is no contractual weekend work involved with this role. However, overtime is available at time and a third Mon-Thurs & time and a half Sat-Sun and bank holidays.

The Customer Advisor is the primary contact for inbound customer contacts in respect of customer enquiries, scheduling appointments, job updates and other business-related enquiries. Provision of general administrative support including the planning of asset maintenance programmes, documentation verification, and data input.

The Customer Service Advisor will be responsible for recording customer and job request details on company systems and initiating appropriate responses, in line with defined business processes to deliver excellent customer service, paying particular attention to safety, sales and standards of service requirements.

Criteria:

  • At least one years’ relevant experience working within a customer service environment and dealing with telephone enquiries.
  • Relevant administrative experience.
  • Excellent IT skills.
  • Ability to work as part of a team and on own initiative without supervision.
  • Ability to multitask various activities.
  • Excellent communication skills including a polite & friendly telephone manner.

The Customer Advisor can expect a starting salary of £18,500 with a review at the end of the 6-month probation and a further review after 1 year. There is also a great range of benefits including:

  • Contributory pension scheme with enhanced employer contribution for qualifying staff
  • Free life assurance
  • Enhanced maternity pay for qualifying staff
  • Enhanced sick pay for qualifying staff
  • Give as you Earn scheme
  • 20 days annual leave and 11 bank holidays
  • Up to an additional 5 days for length of service.
  • Further education policy
  • Dedicates health and wellbeing programme
  • Employee assistance program

Greater Belfast area. Free Parking and good public transport links. Free company bus from city centre.

Please email your CV in Microsoft word format to Patricia by clicking on the link or call me of a confidential conversation.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.


Key Skills

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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