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Customer Advisor (level 2)

Type: Permanent
Location: Belfast
Salary: £19580

Due to continued success, our client is seeking talented Customer Service Advisors (Level 2) to join their Belfast, City Centre team on 25th June.

The organisation are proud of their low turnover of staff due to various unique factors which make it a great place to work:

  • Dedicated Customer Advisor training (4 weeks classroom based followed by a ‘Grad bay’) and ongoing development support.

  • An outstanding, fresh environment with plenty of access to natural light and beautiful views.

  • Well-appointed facilities to ensure a comfortable and relaxing environment.

  • Dedicated access areas to online professional skill development courses.

  • A supportive and collaborative management team.

  • Access to activities to support wellbeing, social and personal skills.

  • A genuine opportunity to gain recognition and monetary reward.

The organisation promotes a good work – life balance for their employees. Typically a Level 2 Customer Advisor would work only one weekend in 3 with a typical 8.5 hour shift starting at 8am or ending no later than 9pm (6pm on the weekend) however the centre operates between Monday and Sunday, 7am and 11pm to meet business needs and applicants will need to be fairly flexible. A Customer Advisor will receive a shift pattern 5 weeks in advance although over time opportunities are available, these are voluntary.

As newly appointed Customer Advisor you can expect a starting salary of £19,580 rising to £21,755 after 9 months and a 10% performance related bonus, as well as a fantastic range of benefits:

  • 32 days holiday

  • Free/discounted services and products

  • Fantastic rewards and incentives.

  • Childcare vouchers

  • Company pension, shares and retirement schemes.

  • Outstanding ongoing training and skill development including 5-6 weeks at start date.

Customer Advisors can cover every aspect of service from Sales to Corporate Complaints to Technical Support. For this reason a Customer Advisor has access to a wide range of Career Opportunities as well as an in-depth training and development program within the Customer Service Contact Centre.

We are seeking individuals with a passion for providing outstanding customer service as well as the flexibility and adaptability to be persuasive and tenacious.

  • A professional, persuasive telephone manner.

  • A genuine enthusiasm for sales and customer service.

  • A drive to hit specific campaign targets.

  • Resilience and tenacity.

  • Flexibility, adaptability and a passion for self-development.

  • Drive, ambition and a positive attitude.

  • Integrity and accountability.

  • The ability to work in a fast paced environment.

  • A natural flair for conversation with equally impressive listening skills.

  • Capable troubleshooting and problem-solving skills.

  • An openness to feedback and confidence working with others.


Key Skills

If you are interested in this career opportunity you will need to start the recruitment process as soon as possible.

Applicants can expect pre-employment checks covering a Criminal Record Check, last 3 years referencing (education, employer or benefits) and Proof of eligibility to work in the UK.

To apply please send your CV to Patricia in Microsoft word format by clicking on the link or email with the job title and reference number in the subject title.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Apple Recruitment

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Apple Recruitment


We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O

Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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