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2955SC

Customer Advisor

Type: Temporary
Location: Belfast
Salary: See Description

Our client requires an experienced Customer Service advisor to join their busy planning team. This temporary position are ongoing and a permanent role is possible for the right candidates.

 

Hourly Rate is £9.04

 

Job Purpose:

Provision of general administrative support responsible for verifying and auditing sales and operational paperwork, planning connections to the Phoenix Natural Gas network, updating company asset systems and assisting in failure management for jobs issued to our construction partners.

 

Assist in primary contact for inbound telephone calls in respect of gas emergencies, connection sales opportunities, job updates and other business-related enquiries. Recording customer and job details on company systems and initiating appropriate responses, in line with defined business processes to deliver excellent customer service, paying particular attention to safety, sales and service requirements and standards.

 

Criteria:

Education, qualifications and training

Essential

  • Minimum of 5 GCSE’s or equivalent.

Experience

Essential

  • Minimum of 1 years’ experience within a customer services environment dealing with high volume telephone enquiries and/or telephone selling.
  • Relevant administrative experience.

Desirable

  • Experience of managing a diary system.
  • Experience of updating high levels of data on a computer system.
  • Experience of complaint handling.

Job skills, knowledge and abilities

Essential

  • Basic computer skills.
  • Ability to work as part of a team and on own initiative without supervision.
  • Ability to multitask various activities.
  • Polite & friendly telephone manner.

Please email your CV in Microsoft word format to Stephen Crawford by clicking on the link.

 

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

 

Please note only applicants that match this criteria can be considered for the role.

 

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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COVID-19 - Our offices are now open and dealing with a high number or enquires. We thank you for your patience and wish you all good health. 


 


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