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PC3351

Customer Advisor

Type: Permanent
Location: Belfast
Salary: See description

On behalf of our client, a Top 100 Northern Ireland Company, we have a new opportunity for an experienced Customer Service Administrator to join their Belfast based team.

 

Hours of work are Monday to Thursday 8.30am – 5pm & Friday 8.30am – 4.30pm, 37 hour week with one late night per week until 7pm between Monday and Thursday which can be paid as over time or a later start if you wish.

 

Reporting to the Customer Service Team Lead, the Customer Advisor will provide general administrative support responsible for verifying and auditing sales and operational paperwork, planning connections to the company network, updating company asset systems and assisting as primary contact in failure management for jobs issued to the construction partners.

 

Responsible for verifying and auditing owner occupier sales and operational paperwork, updating customer information into company systems and utilising diary and resource systems.

Responsible for the planning of connections to the company network. Contacting customers to plan jobs and liaise closely with our construction partners and outside agencies, and deal with any enquiries relating to our construction activity.

Drafting of connections letters, information packs and maintaining activity reports associated with owner occupier and commercial planning.

Assisting as with failure management of construction activity. Issue the daily whereabouts of work, resolving issues to ensure jobs are dispatched and contacting customers to resolve and inform of any operational issues preventing job completion.

Assist in the planning of asset maintenance programmes, utilising company diary and resource systems and processes.

Updating connection and asset information on company systems following paperwork received from ‘operational field operatives’, including filing and archiving of paperwork.

Contact with customers verbal or in writing and some contacts will involve the resolution of enquiries and complaints associated with asset maintenance work.

Handling inbound call traffic during peak periods and as and when operationally required.

Handle effectively a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers in a challenging and target driven environment.

The direct dispatch of emergency and non-emergency jobs to contractors, engineering staff and construction teams using voice and electronic communications.

Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints and reported gas emergencies.

General administrative tasks, recording customer complaints and data inputting of sales call reports, service work documentation, completed meter/ service job documents and installer management information. Preparation and follow up of promotional mailings.

 

Criteria:

Minimum of 5 GCSE’s at grade C or above OR significant relevant work experience as detailed below.

At least one year’s relevant administration experience within a customer services environment.

Experience dealing with high volume telephone enquiries within a customer services environment.

A good articulate communicator

Excellent working knowledge of Microsoft Office products, particularly Excel and Word

 

The post holder can expect a basic salary of £17,400 for a 37 hour week. There are also a number of excellent company benefits.

 

Hours of work are Monday to Thursday 8.30am – 5pm & Friday 8.30am – 4.30pm, 37 hour week with one late night per week until 7pm between Monday and Thursday. You can choose your late night as over time pay or to start at 10.30am that day.

 

Greater Belfast area. Free Parking and good public transport links. Free company bus from city centre.

Please email your CV in Microsoft word format to Patricia by clicking on the link or call me of a confidential conversation.

 

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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