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Customer Advisor

Type: Permanent
Location: Belfast
Salary: £18,878-£20,976

Due to continued success we are seeking to recruit a number of Customer Advisor(s) to join our client, a Multinational Service provider. This highly professional Contact Centre, based in Belfast City, has a low turnover of staff due to various unique factors which make it a great place to work and we are now looking for talented individuals to join them on the 31st July or 14th August.

This is a Customer Service function to for their Corporate Group and can cover every aspect of service from Sales to Corporate Complaints to Technical Support. For this reason an Advisor has access to a wide range of Career Opportunities as well as an in-depth training and development program within the Customer Service Contact Centre.

You can expect:

·An outstanding, fresh environment with plenty of access to natural light and beautiful views.

·Well-appointed facilities to ensure a comfortable and relaxing environment.

·Dedicated access areas to online professional skill development courses.

·A supportive and collaborative management team.

·Access to activities to support wellbeing, social and personal skills.

·A genuine opportunity to gain recognition and monetary reward.

The organisation also promotes a good work – life balance for their Customer Advisors and typically you would work only one weekend in 3 with a typical 8.5 hour shift starting at 8am and ending no later than 9pm however the centre operates between Monday and Sunday, 7am and 11pm to meet business needs and applicants will need to be fairly flexible. A Customer Advisor will receive a shift pattern 5 weeks in advance although over time opportunities are available, these are voluntary.

As newly appointed Customer Advisor you can expect a starting salary of £18,878 rising to £20,976 after 9 months and a 10% performance related bonus, as well as a fantastic range of benefits:

·32 days holiday

·Free/discounted services and products

·Fantastic rewards and incentives.

·Childcare vouchers

·Company pension, shares and retirement schemes.

·Outstanding ongoing training and skill development including 5-6 weeks at start date.

Unbeatable customer experiences are at the heart of our client’s approach and are completely focused on serving the needs of our customers and maximising the value that we offer to them. And they need people who are dedicated to helping achieve this. Applicants will need to demonstrate a strong ability to provide an outstanding level of customer service. Customer Advisors will need to be flexible and adaptable in a fast paced and ever changing environment. You should also demonstrate resilience and tenacity, enthusiasm, passion for self-development and ambition, however Advisors must also demonstrate integrity and accountability. Can you demonstrate:

• A professional, persuasive telephone manner

• A genuine enthusiasm for sales and customer service

• A drive to hit specific campaign targets

• Strong product knowledge

• A natural flair for conversation with equally impressive listening skills

• Capable troubleshooting and problem-solving skills

• An openness to feedback and confidence working with others.

Applications from Graduates are welcome if they can demonstrate the key attributes mentioned above.

Successful Applicants can expect pre-employment checks covering a Criminal Record Check, last 3 years referencing (education, employer or benefits) and Proof of eligibility to work in the UK will be needed.

To apply please send your CV to Patricia in Microsoft word format by clicking on the link or email patricia.clark@applerecruitment.com with the job title and reference number in the subject title.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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If you experience any issues uploading your CV, please forward to reception@applerecruitment.com. Thank you

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