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Customer Administrator

Type: Permanent
Location: Belfast
Salary: £17400

Apple Recruitment Services are working on behalf of their Client to recruit an experienced Customer Service Administrator to join their Engineering Support department at the Belfast head office.


The Customer Advisor will provide back-office administration duties and ensure the smooth running of the operations.

Duties include:

·Dispatch engineers to jobs with the support of other staff and recording all relevant details onto the company database.

·Update databases and other data capture systems in a timely manner and maintain sequential files of engineers’ job sheets.

·Support the timely provision of reports to management concerning business objectives.

·Liaise with customers to agree appointment dates or resolve problems and complaints regarding engineering activities.

·Liaise with all departments within the organisation to help resolve customer related issues within company standards of service.

·Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate.




Customer Service Executives work between 8.30am and 5pm Monday to Thursday and between 8.30am and 4.30pm on Fridays, usually working no more than 37 hours per week. Salary offered is £17,400 plus a range of benefits including:

·Contributory pension scheme with enhanced employer contribution for qualifying staff

·Paid overtime when needed.

·Free life assurance

·Interest free gas installation staff loan

·Enhanced maternity pay for qualifying staff

·Enhanced sick pay for qualifying staff

·Give as you Earn scheme

·20 days annual leave and 111 bank holidays

·Up to an additional 5 days for length of service.

·Free staff transport

·Free parking

·Great opportunities for progression

·Apprenticeship career paths

·Further education policy

·Dedicates health and wellbeing programme

·Free health check and flu jabs

·Employee assistance program

·Great environment including family friendly culture, staff engagement activities, Table Tennis room, Bike to work scheme and bike shelter, shower facilities, subsidized café, open plan office, lots of natural light, free food opportunities.

·Free Christmas lunch and panto tickets.


You will need:

·Minimum of 5 GCSE’s (Grade A-C) or equivalent OR Minimum of 1 years’ relevant experience within an office/administration function

·Excellent organisational skills

·Effective communication skills

·Comprehensive IT skills including the ability to use Microsoft Office packages, in particular Excel

·Ability to work in a highly pressurised environment




Further details are available to applicants. To express an interest please send your CV to Patricia in by clicking on the link. All applications will be treated in the strictest confidence.



If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.



Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment


We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O

Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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