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PC3407

Credit Control Specialist

Type: Permanent
Location: Antrim
Salary: See description

On behalf of our client, a growing utility supplier with a reputation for Customer excellence and being a great place to work, we are seeking a Credit Control Specialist to join their Antrim Based Accounts team.

Reporting to and working closely with the Customer Billing Manager and Senior Billing Lead, the Credit Control Specialist will be responsible for ensuring delivery of best in class customer service to customers and stakeholders in this Top 100 Northern Ireland Company.

 

You will need:

·Minimum of 5 GCSE passes at Grade C or above (or equivalent) to include English & Maths.

·Minimum of 2 years’ experience in a Credit Control or Customer Service role.

·Excellent IT, communication and interpersonal skills.

·Strong administrative background with attention to detail, ability to identify areas for improvement and implement solutions.

·Proven ability to work on own initiative and prioritise personal and team workload.

Desirable:

·Familiarity with CRM software and systems

·Experience within the utilities industry

·Experience processing, small claims, bankruptcies and insolvencies.

Duties include:

·Day to day activities within the Credit Control team under the direction of the Senior Billing Lead, the Credit Control Specialist will be responsible for escalating issues where appropriate.

·Administration of complaints process, including preparation of weekly and monthly reports

·Management of aged debt, and ensuring compliance with relevant licence conditions

·Manage failed Direct Debits, payment arrangements and non-payment calls

·Keep abreast of changes in legislation, current trends and developments in aged debt and credit control procedures.

 

This is a full time, permanent role based Modern Offices in the Antrim Town, County Antrim area. Hours of work are Monday to Thursday 8.30am- 5pm and Friday 8.30am – 3.45pm (37.5 hours and starting salary if £20000 plus a performance related award and a fantastic range of benefits including:

A performance related award of up to 15% of basic salary. Holidays: 25 days annual leave, plus 10 statutory days & 2.5 ‘company days’. Group stakeholder pension scheme – 4% minimum Employee Contribution, 8% Employer Contribution. Life Assurance. Private Medical Insurance. Group Income Protection. Gym Subsidy. Sickness Absence. Employee Assistance and Vocational Rehabilitation Programmes provided free of charge.

Further details are available to applicants. To express an interest please send your CV to Patricia in by clicking on the link. All applications will be treated in the strictest confidence.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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